How long will it take to get my order?

For standard shipping, you should receive your order within 5 – 7 working days. Pre-Order items may take up to 10 working days. Custom orders delivery dates will vary, depending on occasion and needs and will be discussed directly after appointment is made.

Can I change/cancel my order?

As soon as you place your order, we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page if you wish to submit a return authorization once your order has been received. The terms and conditions for returns will apply.

Can I return/refund a custom made garment?

As custom items are made especially for you to your body measurements, we are unable to offer returns unless in the event of a genuine manufacturing fault.  We ask that you ensure the measurements you provide are correct. In the unlikely event you have concerns regarding the fit, you must contact us within 3 days of receiving your order. You will need to provide images. 

What if alterations is needed on my custom order?

Your item is made to your body measurements. However, some items might require minor alterations to give you a perfect fit. We will guide you through this process. If you may wish to alter your item, such associated costs will be at your expense. Please email us at with alteration details.

What if you don’t stock my size?

We leave no one behind! If you can’t find your size on our website, please email us your size request and we will gladly prepare your items to your desired size. If you are unsure of what size you would need, you are welcome to email us your measurements and we will find your perfect size for you.

What is your shipping rates?

We offer free standard shipping delivered to your door, to all local customers residing in South Africa. Shipping fees may apply for international deliveries.

Can I order fabric swatches?

If you’re not sure about the fabric, colour, etc, we can send you swatches. Additional courier costs may apply.

How does the garment sizing work?

All garments are measured lying flat. Measurements are based on the actual garment measurements, and not your body measurements. Please contact us should you be unsure about any sizing.

I love a specific garment! Can I have the same item in multiple colours that is not listed under colour options?

Sure you can! Please email us at with your request and we will advise if we have that colour available or if we can offer you any additional colours.

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