FAQ

For standard shipping, you should receive your order within 5 – 7 working days. Pre-Order items may take up to 10 working days. Custom orders delivery dates will vary, depending on occasion and needs and will be discussed directly after appointment is made.

As soon as you place your order, we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page if you wish to submit a return authorization once your order has been received. The terms and conditions for returns will apply.

As custom items are made especially for you to your body measurements, we are unable to offer returns unless in the event of a genuine manufacturing fault.  We ask that you ensure the measurements you provide are correct. In the unlikely event you have concerns regarding the fit, you must contact us within 3 days of receiving your order. You will need to provide images. 

Your item is made to your body measurements. However, some items might require minor alterations to give you a perfect fit. We will guide you through this process. If you may wish to alter your item, such associated costs will be at your expense. Please email us at info@belhauzen.com with alteration details.

We leave no one behind! If you can’t find your size on our website, please email us your size request and we will gladly prepare your items to your desired size. If you are unsure of what size you would need, you are welcome to email us your measurements and we will find your perfect size for you.

We offer free standard shipping delivered to your door, to all local customers residing in South Africa. Shipping fees may apply for international deliveries.

If you’re not sure about the fabric, colour, etc, we can send you swatches. Additional courier costs may apply.

All garments are measured lying flat. Measurements are based on the actual garment measurements, and not your body measurements. Please contact us should you be unsure about any sizing.

Sure you can! Please email us at info@belhauzen.com with your request and we will advise if we have that colour available or if we can offer you any additional colours.

Shopping Cart